1. Eligibility for Returns
- To initiate a return, you must contact us within 48 hours of receiving your order with valid proof of the issue.
- The item must be unused, in its original packaging, and in the same condition as received.
2. Return Process
- Once your return request is approved, you will receive instructions on how to proceed.
- The item must be returned within the specified timeframe to qualify for a replacement or refund.
- Customers are responsible for securely packaging the item to avoid further damage during return transit.
3. Refund Policy
- Refunds are processed only if a replacement is not available.
- Once the returned item is received and inspected, we will notify you of the refund status.
- Approved refunds will be issued through cash.
4. Policy Updates
- We reserve the right to modify this policy at any time. Any changes will be reflected on our website.
For further assistance, please contact our customer support team at [email protected].